Shipping & Returns
SHIPPING POLICY (US Customers)
Orders placed Monday through Friday by 5pm ET, excluding U.S. federal holidays, will be processed within 48 hours and, pending credit card approval, will be shipped within three business days.
Orders placed on weekends or U.S. federal holidays will be processed the following business day and will be shipped, pending credit card approval, within three business days of processing. We proudly manufacture our swimwear in the USA and therefore incur higher costs, orders over $125 within the United States will ship free!
RETURNS POLICY (US Customers)
At SABAL Swim, customer satisfaction is our top priority! As a small business, we understand the importance of happy customers. That's why we offer returns for full-priced items within 14 DAYS of receipt. To be eligible for a return, items must be unworn and in their original condition with all tags and liners attached.
If 14 DAYS have passed since your shipment arrived, unfortunately, we can’t offer you a refund. However, you will have the option to exchange, or get store credit up to 30 DAYS after receiving your shipment.
A $5.25 fee will be deducted from your refund unless you are exchanging or returning for store credit. Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit.
Shipping fees are non-refundable.
*Please note that all items purchased on sale will only be eligible for store credit, or exchange.
Discount codes for less than 25% will be eligible for a return.
Returns will only be accepted for items in their original condition, SABAL holds the right to refuse an exchange if a product is used, worn, damaged, or soiled.
What items are exchangeable?
- Items purchased in the last 30 days.
- Full-priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached, and in original packaging.
What items are non-exchangeable?
- Free gifts or promotional items.
- Items that have been worn, damaged, or soiled.
- Items marked "Final Sale"
FOR INTERNATIONAL ORDERS, CLICK HERE.
Lost/Stolen Packages After Delivery Policy:
At SABAL, we are committed to providing our customers with a seamless shopping and delivery experience. We understand how frustrating it can be when you’re expecting a package that never arrives due to theft after delivery.
While we sympathize with this situation, SABAL cannot accept responsibility for packages once they have been delivered by our carrier partners and marked as 'Delivered' in the tracking information. After a package leaves our facilities, it is out of our control, and the responsibility for safe receipt falls on the customer. This includes ensuring a secure location for package delivery.
However, we want to support our customers during these unfortunate situations. If you believe your package has been stolen, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance. While we are not liable for lost packages, we want to make sure you receive your SABAL Swim, so please reach out to us to let us know how we can help you find a fix!
If you opt in for Route, our shipping insurance provider, they cover all lost or stolen items and will ensure that your order gets replaced or refunded. Claims will be reviewed for approval within 1-2 business days from filing.