Shipping & Returns

SHIPPING POLICY (US Customers)

Orders placed Monday through Friday by 5pm ET, excluding U.S. federal holidays, will be processed within 48 hours and, pending credit card approval, will be shipped within three business days. 

Orders placed on weekends or U.S. federal holidays will be processed the following business day and will be shipped, pending credit card approval, within three business days of processing.  We proudly manufacture our swimwear in the USA and therefore incur higher costs, orders over $125 within the United States will ship free!

RETURNS POLICY (US Customers)

At SABAL Swim, customer satisfaction is our top priority! As a small business, we understand the importance of happy customers. That's why we offer returns for full-priced items within 14 DAYS of delivery date. Sale items and items purchased using a 20% discount code or above, are FINAL SALE and are not eligible for return. 

To be eligible for a return, items must be unworn and in their original condition with all tags and liners attached.

If 14 DAYS have passed since your shipment arrived, unfortunately, we can’t offer you a refund. However, you will have the option to exchange, or get store credit up to 30 DAYS after receiving your shipment.

We offer you the option to unlock free return shipping with Loop Ofset for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

If you do not select Loop Ofset option, a $8.00 handling fee will be deducted from your refund unless you are exchanging.

Once you have submitted your return request, you have 7 days to ship back your item(s). Please note that items may only be exchanged once; if your exchange arrives and you are still unhappy with it, you may return it for a refund or store credit. 

Please note that this service does not exempt your order from final sale or other store policies. 

Shipping fees are non-refundable.

Returns will only be accepted for items in their original condition, SABAL holds the right to refuse an exchange if a product is used, worn, damaged, or soiled.

Exchange POLICY

What items are exchangeable?

• Items purchased in the last 30 days.
• Full-priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached, and in original packaging.

What items are non-exchangeable?

• Free gifts or promotional items.
• Items that have been worn, damaged, or soiled.
• Items marked "Final Sale"

FOR INTERNATIONAL ORDERS, CLICK HERE. 

Lost/Stolen Packages After Delivery Policy:

At SABAL, we are committed to providing our customers with a seamless shopping and delivery experience. We understand how frustrating it can be when you’re expecting a package that never arrives due to theft after delivery.

While we sympathize with this situation, SABAL cannot accept responsibility for packages once they have been delivered by our carrier partners and marked as 'Delivered' in the tracking information. After a package leaves our facilities, it is out of our control, and the responsibility for safe receipt falls on the customer. This includes ensuring a secure location for package delivery.

However, we want to support our customers during these unfortunate situations. If you believe your package has been stolen, we recommend you check with others in your household and/or neighbors to see if they have received your package. You can also contact the carrier directly for assistance. While we are not liable for lost packages, we want to make sure you receive your SABAL Swim, so please reach out to us to let us know how we can help you find a fix!

If you opt in for Route, our shipping insurance provider, they cover all lost or stolen items and will ensure that your order gets replaced or refunded. Claims will be reviewed for approval within 1-2 business days from filing.